Workshop Management

TIME, if not utilised, is gone forever!

Your Service Department’s resource is … TIME. Every Service Department endevour is a means to maximise the sale of its TIME or AVAILABLE HOURS. Time is the most difficult workshop discipline to manage. Lost time can never be recovered. Unlike the inventories in the Parts Division or New and Used Vehicle stock:  time is perishable. …

TIME, if not utilised, is gone forever! Read More »

Strategies for Outclassing Independent Repairers

Independent repairers can be formidable competitors for your customers who are easy targets for perceived cheaper parts and labour charges. Once a dealership has created a loyal customer base through their service department, they increase their potential sales opportunities for new vehicles. Customer’s Preconceived Beliefs About Dealerships It is crucial that service departments identify ways …

Strategies for Outclassing Independent Repairers Read More »

Tyre Sales – An Inconvenience ?

Wheel Alignment & Tyre Sales – Increasing Dealership Revenue and Customer Satisfaction  What is the value of Wheel Alignment & Tyre sales to your dealership? Most dealers would answer this in terms of revenue and margin from the sale. Some might say additional work found when replacing the tyres (Disc/Brake Pads, shock absorber, etc.), whilst …

Tyre Sales – An Inconvenience ? Read More »

Service Department Financial Indicators

There are numerous indicators available to management that contribute to an in-depth analysis of the financial health of the workshop. Each provides a detail that enables maximisation of workshop profit. Listed alphabetically below are typical examples of financial indicators in commonly use: Actual Turn-over as a % of Potential Turn-over Average Hours per Job Card …

Service Department Financial Indicators Read More »

The Legal Consequences of the Repair Order

The Repair Order / Job Card The Repair Order, also referred to as The Job Card, is a contract between the dealership and the party acting as the vehicle’s custodian, to perform the task/s requested requested by the vehicle’s custodian. Any complaint referred to an arbitrator or the courts will require the Repair Order and …

The Legal Consequences of the Repair Order Read More »

The Potential Risk of Work In Progress

Work In Progress Work In Progress represents income that is at risk of being lost to the Service Department. Work In Progress refers to repair orders (Warranty, Retail, or Internal) not finally costed and allocated for payment. Usually, within a 12-hour period, this is could be an operational delay in processing warranty and internal jobs …

The Potential Risk of Work In Progress Read More »

Scroll to Top